Frequently Asked Questions

Q. I purchased a webinar/program, why are the visuals and audio are not showing up in my profile?

A. Note: All of Sarah's online courses, webinars and retreat recordings are in the process of being moved to her 'members' site.

So if you ordered products available before September 2017, you will be able to access them under your profile on: http://empathybrain.com

To access products ordered available after September 2017, please click the link below to login or register on Sarah's members site (If you have not yet registered on the members site, please click the link to register): https://members.empathybrain.com

After registering and logging in, on the left side of the screen click on 'My Learning'

Three tabs will appear 'Online Courses', 'Webinars' and 'Retreat Recordings'

After clicking on your 'Course', scroll down on the screen to reveal 'Course Materials' (lessons are listed below). To access your materials, click on the blue circle in front of each lesson.

 

 After completing each lesson, please click the 'Mark Complete' button at the bottom of the screen.

 

 To navigate on to the next lesson or next topic by clicking on the arrow at the top, righthand side of the screen:

 

 Q. How do I download the visual and recording files?

A. To download the visuals and recordings if you are on a PC simply right-click on the name of the audio and "save target as" or "save file as" on the pop-up screen and then save it to your computer. If you have a Mac, all you need do is click on it to automatically download the file to your downloads file.

Here is info on downloading on a mac, there is no right click save as. So you need to use Control and then click with the mouse. The article link below goes over this in depth.

http://www.macworld.co.uk/how-to/mac/how-right-click-on-mac-3610351/

Q. I forgot my username.

A. User your email option instead.

Q. I forgot my password.

A. Click on “Forgot Password” and follow the instructions.

Q. How do I register and then login to the Members site?

A. First time users, please click on the word ‘Register’ next to ‘Lost your password’ to begin your registration. Follow the instructions to set up your account.

 

 Q. How do I ‘Mark Complete’ each lesson or topic?

A. At the bottom of each topic or lesson click on the box ‘Mark Complete’