Frequently Asked Questions

Q. I purchased a webinar/program, why are the visuals and audio are not showing up in my profile?

A.  Note: All of Sarah’s online courses, webinars, and retreat recordings have been moved to her ‘members’ site.

To access newly ordered products*, or products which have been transferred, please click the link below to login or register on Sarah’s members’ site: https://members.empathybrain.com

(If you have an account on empathybrain.com, your login is the same on the members’ site)

*products may take up to 24 hours to appear on your account after ordering – on weekends, this could be up to 72 hours due to the need to manually process all orders)

After registering and logging in, click on ‘My Learning’ on the left side of the screen

Three tabs will appear ‘Online Courses’, ‘Webinars’ and ‘Retreat Recordings’

After clicking on your ‘Course’, scroll down on the screen to reveal ‘Course Materials’ (lessons are listed below). To access your materials, click on the blue circle in front of each lesson.

(please skip this step and go to the next) After completing each lesson, please click the ‘Mark Complete’ button at the bottom of the screen.

To navigate to the next lesson or next topic, click on the arrow at the top, righthand side of the screen.  If your course only has one lesson, return to the main menu by clicking “My Learning” on the left-hand blue bar and selecting “courses” or “webinars” depending on what you would like to view next.

Q. How long will my purchased content be available?

A. If you have purchased webinar recordings or the online 8-week Resonant Language program, it will be made available to you as long as this site is being maintained.  For all other content, please see the question below.

Q. How long will my retreat and online course material be available?

A. In order to reduce the burden of storing recordings indefinitely, if you have attended a previous online or in person course with Sarah Peyton or another practitioner supported on the members’ site, you have 3 years from April 2018 to download the recordings and handouts from your courseAfter April 2021, all content from April 2018 and prior will be deleted and no longer accessible through the members’ portal. 

If you are attending a Course ending in May 2018 or later, please note that you have 3 years from the conclusion of your course to download and store any course materials before it is deleted from the portal.

For information on how to download visual and recording files, please see the following question.

Q. How do I download the visual and recording files?

A. To see these answers with visuals, please click here 

To download the visuals and recordings from a PC, the answer varies depending on your browser.

On Chrome,  click on the file you wish to download.  If you are downloading more than one file it can be helpful to right-click and open it in a new tab.  For recordings, click on the three dots and choose “download.”  Videos can be saved in the same way.  The three lines are in the lower right-hand corner.

PDFs can be saved by clicking the arrow in the top right corner on the page it opens up to.

From Internet Explorer, simply right-click the file you wish to download and choose “Save target as”

To download the visuals and recordings from a Mac, all you need do is click on it to automatically download the file to your downloads folder.

Here is info on downloading on a mac, there is no right click save as. So you need to use Control and then click with the mouse.

The article link below goes over this in depth:   http://www.macworld.co.uk/how-to/mac/how-right-click-on-mac-3610351/

Q.  Content has disappeared from my account on Empathy Brain.  Have I lost access? What happened?

A. No, you have not lost access.  As noted above, all of Sarah’s content has been moved to the members’ site.  All of your learning content will be found at https://members.empathybrain.com

If you find that content you purchased is no longer available on your profile here, please log in to the members’ site for continued access.  If you are not registered, please read further in the FAQ for how to create an account.

Q. How do I register and then Log into the site?

A. First-time users, please click on the word ‘Register’ next to ‘Lost your password’ to begin your registration (this is found below the log in box in small text). Follow the instructions to set up your account.

Once registered, or if you already have an account, enter your Username or Email Address and Password and click ‘Log In.’

 Q. I forgot my username.

A. You may use the email address you signed up with instead.

Q. I forgot my password.

A. Your password for empathybrain.com and members.empathybrain.com are the same.

If you’ve forgotten your password, you can edit it HERE (https://members.empathybrain.com/?action=lostpassword)

If you do not receive an email to reset your password, please check your spam or promotions folders.

If you need further support, please contact help@empathybrain.com to receive a temporary password.  Most members are able to reset the password themselves once an admin has reset it once.

Q. How do I ‘Mark Complete’ after a lesson or topic on the Members’ portal?

A. Please skip this step for the final lesson in any course.  At the bottom of each topic or lesson click on the box ‘Mark Complete.’  Marking lessons as complete will allow you to progress within the lesson or course.  Once you mark complete, you may return to the videos and lessons for review at any time.

If you have any questions that were not covered in the FAQ, or if you need further support, please email help@empathybrain.com and someone will assist you as soon as possible